FREQUENTLY ASKED QUESTIONS
Making life easier is important to us.
Our ultimate goal is to make your life easier! The decision to invest in your mobility should be just as easy.
We have compiled a list of common questions and concerns below for you to access any time.
If you still have questions don't hesitate to contact us by phone 808-888-9555 or email us at quotes@alohalifts.com
What islands does Aloha Lifts serve?
We have offices in Honolulu, Hilo and Kihei. We serve service the Big Island, Oahu, Maui, and Kauai
What types of equipment does Aloha Lifts install?
Aloha Lifts installs lifts for every need and ability. We offer solutions for indoor and outdoor access from ramps, stairlifts, vehicle lifts, vertical platform lifts, home lifts, inclined platform lifts, pool lifts, and ceiling lifts. We also carry most major brands so that we can offer you the best solution not just the only solution available.
Does Aloha Lifts require an in-home assessment to provide a quote?
Most of our products can be quoted by information provided over the phone, email, and using pictures. We know life gets busy and you may have a lot of appointments so we don't want to bother you with unnecessary appointments. One of our friendly team members will help determine the right lift for you based on your needs and urgency of your request. More complex lifts and or installs may require in-home assessments
Does Aloha Lifts charge for estimates?
Quotes that are completed without an in-home assessment are free of charge. If an in-home assessment is required for the type of lift you require, there may be a fee to cover travel arrangements. Fees collected for quotes are applied towards your lift balance once approved.
How do I view or approve my quote from Aloha Lifts?
Once your quote is completed it will be emailed to you, all actions required can be taken by clicking on the "view quote" button. If you are unable to find your email you can access your quote here by entering the email it was sent to. All quotes require a 50% deposit that can be paid by credit card online. If you would like to pay by cheque please call us or email quotes@alohalifts.com to make arrangements 808-888-9555.
Does Aloha Lifts work with Veteran's Affairs
If you served, and feel that you may qualify for assistance from the VA, contact your doctor, occupational therapist, or VA representative to submit a request. You can indicate that Aloha Lifts is your preferred installer, however, it is not guaranteed. Aloha Lifts cannot make direct requests of the VA and has no control over the approval process. Thank you for your service!
- Visa, Mastercard, American Express, Discover
- Check
- Financing
Does Medicare or Medicaid cover lifts?
Unfortunately, lifts are not covered by either program, as they are not considered "medically necessary" . Aloha Lifts offers financing to help make the equipment you need more affordable.
Are there any hidden fees I need to be aware of?
No, all quotes include the price of shipping, installation, and warranty. Once your initial deposit has been paid your quote will not change.
How long does it take to have a lift installed?
We try our best to keep products in stock to provide faster service when we can. Turn around times vary dependent on the type of lift, brand, and the level of customization your home requires.
Our industry like many others is experiencing equipment shortages and other delays that are beyond Aloha Lifts control. Once your lift is received we book you in right away for install.
Is there warranty on the lifts Aloha Lifts carries?
All lifts installed by Aloha Lifts include manufacturer warranties which may vary depending on the brand and style of lift purchased. If you have any questions about the warranty on your lift please give us a call or email us for more information, we would be happy to assist.
If your lift was purchased by Veterans Affairs all repairs must be reported and approved directly to the VA regardless of applicable warranty.
Does Aloha Lifts repair lifts?
If your lift was purchased from Aloha Lifts we always stand behind everything we do. Contact us and let us know what is going on and we will do our best to trouble shoot or book an appointment when required.
If your lift was purchased by Veterans Affairs all repairs must be reported to the VA before being reported to Aloha Lifts. Veterans Affairs requires a record of all repairs made to the lifts they paid for, Aloha Lifts cannot book repairs for you directly. You may report repairs to your VA representative or prescribing medical professional.
If your lift was installed by another company we always recommend reaching out to the company that installed it. There may be warranty on your lift and the original installer knows their work best.
Call out fees are applicable for all repairs no matter how slight. Parts and additional labor will be extra.
Aloha Lifts does not service Acorn Lifts.
How will a power outage affect my my stairlift?
All lifts we carry run on battery power. When the stairlift is in its parked position it charges between rides. But what happens during an outage?
Your fully charged batteries should get approximately 10 rides if you power is out.
Our Power Outage Protocol
Turn off the power button to stop the beeping (this beeping indicates your batteries are not getting a charge) Turn on the power when you want to ride and turn off again after use. This will preserve as much power as possible for your power outage rides. When the power is restored, turn the power button back on and ALWAYS keep it on. The battery will not charge if the power button is off.
Important note: The charger will not charge a dead battery. If your battery goes below 5 Volts, the charger doesn't see a battery and will not provide charging current. If the battery is completely dead, new batteries are recommended, or the batteries must be removed and put on a separate external charger (car or trickle charger)